
Frequently Asked Questions
Searching for something that you can’t find? Need some additional information? Looking for help navigating or using our website or thinking of becoming a member? Read through our Frequently Asked Questions.
If you still can’t find what you’re looking for or need further help, contact us using any of the details found throughout our website.
Food & Drink Producers
How can I become a member of The Artisan Food Trail?
Providing you fit our criteria, it’s easy. Fill in the application form and we’ll respond within 3 days as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
We’ll confirm the details with you before sending you our invoice.
How much does it cost to be a member?
We offer very competitive rates giving good value for money. The Artisan Food Trail membership page gives you all the details.
What are the criteria for becoming a member?
The Artisan Food Trail membership application page lists our criteria.
Do you offer discounts to be included on the website?
From time to time we offer discounts/incentives on website subscriptions. The Artisan Food Trail informs our members of any offers. Sign up to our newsletter to keep up to date and to take advantage of any special offers.
Am I tied into a ‘contract’?
There is no contract. Membership is for a year (paid upfront), which you may renew for the following year. If you choose not to be on our website anymore, you need not renew. Your subscription will end after a year. There are no refunds for cancelling before the year is up. You can rejoin at any time. Simple as that.
Do you offer an online shop for producers?
Not at the moment. However, we are currently working on adding an optional store for producers. Not all small producers are set up to take orders online, when we do offer online shop facilities we won’t make it a prerequisite to have a shop, we like to make our services flexible.
Can I create my own page, myself?
No. Your page is created by The Artisan Food Trail designers, using your text and pictures to best effect. We don’t run a CMS (content managed system) site as we like to see all content before upload and use our design expertise to create a design for each producer which also follows The Artisan Food Trail style. This helps us keep the website management costs down which in turn makes it cheaper for you. Also it is one less thing for you to do when you’re running your business. Leave the worrying about picture file sizes and technical stuff to us.
How do I upload things to your website?
Do I need to have a website in order to become a member?
Social Media: Do I need to have a Facebook, Twitter etc. account to be a member?
I only sell my products locally and The Artisan Food Trail has nationwide coverage. Is it worthwhile me joining?
How can I contact you?
Please see our ‘contact‘ page for full details.
Email us at: info@artisanfoodtrail.co.uk
Telephone: 0844 995 9996
I need to talk to you about your website
How long has The Artisan Food Trail been running?
How many members do you have?
Why don’t you have thousands of members when there are so many in the UK?
Can you get me stocked in shops?
I own/run a deli, can I join?
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond within 3 days as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
We’ll then confirm the details with you that our invoice should be made out to.
I own/run a café, pub, restaurant, can I join?
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond within 3 days as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
We’ll then confirm the details with you that our invoice should be made out to.
I own/run a cookery school, can I join?
Fill in the application form and we’ll respond within 3 days as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
We’ll then confirm the details with you that our invoice should be made out to.
Can I send you samples of my food or drink product?
Can you advise me on public liability insurance?
I’m looking for packaging, can you help?
Can you give me feedback on my food/drink products?
How can I be featured in your newsletter?
If you are any of the above mentioned, then yes.
Is there any way you can help my business become better known?
The Artisan Food Trail membership page tells you more.
How do you promote your website?
What traffic does your website get?
If I was to become a member what return on investment can you give?
How many sales do your members make as a result of being with The Artisan Food Trail?
How can I be featured in your newsletter?
If you are any of the above mentioned, then yes.
Do you list online food shops?
Do you accept franchises?
Do you accept overseas businesses as members?
Website Visitors
How can I contact you?
Email us at: info@artisanfoodtrail.co.uk
Telephone: 0844 995 9996
What happens to my personal information when I sign up for the newsletter or enter competitions?
I know an artisan producer who should be on your site.
How do I list my food show, festival or farmers' market on your website?
Can I buy from producers online?
How do I advertise on your site?
How can I be featured in your newsletter?
If you are any of the above mentioned, then yes.
My local farmers’ market isn’t listed, what can I do to get it on to the site?
Can I contact any of the producers directly?
How long has The Artisan Food Trail been running?
How many members do you have?
Why don’t you have thousands of members when there are so many in the UK?
I own/run a deli, can I join?
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond within 3 days as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
We’ll then confirm the details with you that our invoice should be made out to.
I own/run a café, pub, restaurant, can I join?
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond within 3 days as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
We’ll then confirm the details with you that our invoice should be made out to.
I own/run a cookery school, can I join?
Fill in the application form and we’ll respond within 3 days as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
We’ll then confirm the details with you that our invoice should be made out to.
How do you promote your website?
Do you list online food shops?
I see you run competitions, could you do this for me?
Other products that we feel would be of interest to our visitors and have an affinity with our business will be considered. Please contact us if you are interested.
I need to talk to you about your website
Contact us at info@artisanfoodtrail.co.uk
Press, Media, Shows, Partnership & Other Enquiries
I am a member of the press and would like to make an enquiry
We welcome any press enquiries. Please refer to our ‘Media and Business Enquiries’ page for further information and enquiry form.
I am from a television/radio production company and would like to make an enquiry
We welcome any enquiries from television production companies. Please refer to our ‘Media and Business Enquiries’ page for further information and enquiry form.
I offer social media/photographic/web design/design services, how can we work together?
We are always interested in hearing from businesses. Please refer to our ‘Media and Business Enquiries’ page for further information and enquiry form.
How do I list my food show, festival or farmers' market on your website?
You can submit your information online here. All entries are vetted by an administrator before being included on our website.
How do I advertise on your site?
If you wish to advertise on our website please contact us to find out about our affordable rates. We vet all potential advertisers for suitability to make sure they complement the core values of our artisan food and drink members.
How can I be featured in your newsletter?
Our newsletter focuses on our members and our own output. There will occasionally be items concerning our partners or events we’re working with.
If you are any of the above mentioned, then yes.
I see you run competitions, could you do this for me?
We are always interested in running competitions. For food or drink specific companies/prizes, we will run competitions with our members only.
Other products that we feel would be of interest to our visitors and have an affinity with our business will be considered. Please contact us if you are interested.
I need to talk to you about your website
How can I contact you?
Please see our ‘contact‘ page for full details.
Email us at: info@artisanfoodtrail.co.uk
Telephone: 0844 995 9996
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