Fudge Kitchen<\/strong><\/a>\u2019s high street shops will reopen their doors in Bath, Cambridge, Edinburgh, Oxford, Windsor and York. Staff are busy brushing up on their hat-wearing, paddle juggling and general smiley, welcoming skills in anticipation.<\/p>\nSince the March 23rd lockdown, Fudge Kitchen has focused on their growing ecommerce business to keep the fudge flame alight and has been so grateful for the huge support of their online customers. In return, they reduced their minimum shipping fee threshold, supported community charities and local hospital staff and developed new formats to allow their customers to send a Fudge Hug from afar.<\/p>\n
Canterbury shop remains temporarily closed<\/h2>\n
While business on the High Street slowly recovers, with a significant number of customers still self-isolating or preferring to order online, the Canterbury shop \u2013 home of the stalwart mail-order team \u2013 will remain closed to the public. This extended temporary closure will allow the Kent team to concentrate on online order fulfilment safely and efficiently.<\/p>\n
For Canterbury customers, Fudge Kitchen is offering a special \u2018locals\u2019 code for use online that will deliver fudge postage-free, which can be found on posters in the shop window from Saturday 4th July.<\/p>\n
[\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_testimonial portrait_url=”https:\/\/artisanfoodtrail.co.uk\/blog\/wp-content\/uploads\/2020\/02\/Fudge-Kitchen-MD-Sian-Holt.jpg” portrait_width=”120″ portrait_height=”120″ admin_label=”Quote” _builder_version=”4.4.7″ body_font=”||||||||” body_font_size=”13px” body_line_height=”1.8em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”0px||-17px||false|false” custom_padding=”21px||4px||false|false” use_border_color=”off” border_color=”#ffffff” border_style=”solid” saved_tabs=”all” global_colors_info=”{}”]<\/p>\n
Sian Holt, MD of Fudge Kitchen said:<\/strong><\/p>\n<\/strong><\/p>\n \u201cOur 50 strong retail staff have been safely furloughed over this most difficult 100 days, but are all anxious to get back to what they do best: creating exceptional, artisan fudge and entertaining their customers. We have kept ourselves busy, connected and upbeat with weekly Fudge Challenges and internal updates, so the essence of our special Fudge Family remains very much intact; and their creativity and positivity, as ever, shone through the troubles. But we\u2019ve missed each other, are thrilled to be able to open our doors again and have particularly missed our customers. We look forward to welcoming them all back.<\/p>\n
It\u2019s an honour to have been part of people\u2019s lockdown support of loved ones,\u201d says Holt. \u201cWhether self-isolating, furloughed, or recovering from COVID-19, our customers\u2019 heart-warming stories, warm wishes, thoughtfulness and positive reviews have moved and buoyed us too!\u201d <\/h6>\n
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What is Fudge Kitchen doing to ensure the safety of their customers and staff?<\/span><\/p>\nIn preparation for the re-opening, and following Government guidelines, Fudge Kitchen has introduced a range of new safety measures to make shopping as easy, enjoyable and safe as possible, including:[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ admin_label=”Row” _builder_version=”3.25″ custom_padding=”0px|||” global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text ul_type=”square” _builder_version=”4.4.7″ text_font_size=”15″ ul_text_align=”left” header_2_text_align=”left” border_style=”solid” global_colors_info=”{}”]<\/p>\n
\n- Menu cards in windows, allowing customers to make flavour choices while queuing or before entering the shop.<\/li>\n
- A set price for single slices of fudge, alongside their popular box deals, to take out the weighing step and make the selection process easier.<\/li>\n
- Printed information leaflets available to take away, positioned outside each shop for customers who would rather not wait or are anxious about entering the shop; which allows customers to place their orders online with free delivery using a unique code, while also crediting the store they visited with the sale.<\/li>\n
- Already in place ahead of the lockdown, all sales remain cashless, by card, and preferably by contactless\u00a0payment.<\/span><\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text ul_type=”square” _builder_version=”4.4.7″ text_font_size=”15″ header_2_text_align=”left” border_style=”solid” global_colors_info=”{}”]<\/p>\n
\n- New social distancing markers on the floors help guide customers safely.<\/li>\n
- Hand sanitiser pumps fitted for customer use before and after entering the shop.<\/li>\n
- Clear protective barriers to create a one-way system throughout, including screening off the fudge making area and our counter spaces to protect our staff.<\/li>\n
- New counter Collection Points to allow customers to pick up their fudge in a contactless way.<\/li>\n
- With characteristic hospitality and personality, Fudge Kitchen\u2019s staff will ensure that only a safely distanced amount of people enter the shop at a time, which may involve a short wait outside. Fudge Kitchen appreciates their customers\u2019 patience with this measure, in advance.<\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Row” _builder_version=”3.25″ custom_padding=”10px||0px|” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”3.25″ background_color=”rgba(109,191,230,0.22)” custom_padding=”10px|10px|10px|10px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Info Link” _builder_version=”4.3.2″ text_font=”Arvo||||” text_font_size=”18″ text_orientation=”center” module_alignment=”center” custom_padding=”||0px|” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Find out more about Fudge Kitchen<\/strong>\u00a0on The Artisan Food Trail<\/strong><\/a><\/p>\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Row” _builder_version=”3.25″ custom_padding=”||20px|” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_post_nav in_same_term=”off” prev_text=”%title” next_text=”%title” _builder_version=”3.0.87″ title_text_color=”#853d01″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” hide_prev=”off” hide_next=”off” global_colors_info=”{}”][\/et_pb_post_nav][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar area=”sidebar-1″ _builder_version=”3.0.74″ remove_border=”on” global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″ background_color=”#863e1d” custom_padding=”0px||20px|” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_module=”25399″ global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ padding_mobile=”off” make_equal=”on” column_padding_mobile=”on” admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||5px|” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.6.1″ header_2_line_height=”1.3em” background_layout=”dark” border_style=”solid” global_colors_info=”{}”]<\/p>\n
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