Frequently Asked Questions
Searching for something that you can’t find?
Need some additional information?
Looking for help navigating or using our website or thinking of becoming a member?
Read through our Frequently Asked Questions.
If you still can’t find what you’re looking for or need further help, contact us using any of the details found throughout our website.
For Food & Drink Producers
How can I become a member of The Artisan Food Trail?
Providing you fit our criteria, it’s easy. Fill in the application form and we’ll respond as soon as possible as to whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
Once confirmed we’ll set up a ‘Starter Membership’ account for you where you’ll be able to make your membership payment online, submit your showcase page information and upload photos and logo.
How much does it cost to be a member?
What are the criteria for becoming a member?
The Artisan Food Trail membership application page lists our criteria.
Do you offer discounts to be included on the website?
From time to time we offer discounts/incentives on website subscriptions. The Artisan Food Trail informs our members of any offers. Sign up to our newsletter to keep up to date and to take advantage of any special offers.
Am I tied into a ‘contract’?
Do you offer an online shop for producers?
Can I create my own page, myself?
How do I upload things to your website?
Do I need to have a website in order to become a member?
Social Media: Do I need to have a Facebook, Twitter etc. account to be a member?
I only sell my products locally and The Artisan Food Trail has nationwide coverage. Is it worthwhile me joining?
How can I contact you?
Email us at: info@artisanfoodtrail.co.uk
Telephone: 0844 995 9996
I need to talk to you about your website
How long has The Artisan Food Trail been running?
How many members do you have?
Why don’t you have thousands of members when there are so many in the UK?
Can you get me stocked in shops?
Our focus is about building more awareness for your business which creates more demand for your products. If your products and brand are desirable and fit the bill you could hear from shops wanting to stock you.
I own/run a deli, can I join?
If you stock any of our listed members and are making many of your own products, you can become a member.
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond letting you know whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
Once confirmed we’ll set up a ‘Starter Membership’ account for you where you’ll be able to make your membership payment online, submit your showcase page information and upload photos and logo.
I own/run a café, pub, restaurant, can I join?
If you use/serve any of our listed members’ products and you source the majority of your ingredients within your local area, you can join.
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond letting you know whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
Once confirmed we’ll set up a ‘Starter Membership’ account for you where you’ll be able to make your membership payment online, submit your showcase page information and upload photos and logo.
I own/run a cookery school, can I join?
Providing you are based in the United Kingdom, yes you can join.
Fill in the application form and we’ll respond letting you know whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
Once confirmed we’ll set up a ‘Starter Membership’ account for you where you’ll be able to make your membership payment online, submit your showcase page information and upload photos and logo.
Can I send you samples of my food or drink product?
You can, if you strongly intend to become a member. Although it isn’t necessary, it will give you a head start into our Approval process.
Please make sure you contact us first before sending any samples so that we can provide you with the correct address. Also we’ll know when to expect a delivery – no one wants to discover a package with something ‘off’ inside.
Can you advise me on public liability insurance?
I’m looking for packaging, can you help?
Can you give me feedback on my food/drink products?
We receive requests regularly from food and drink producers inviting us to give our opinion and this could divert a lot of our time, so we have decided to concentrate on our members only.
How can I be featured in your newsletter?
If you are any of the above mentioned, then yes.
Is there any way you can help my business become better known?
Our activities are focused on exactly that, so by becoming a member of The Artisan Food Trail would be a good option.
The Artisan Food Trail membership page tells you more.
How do you promote your website?
What traffic does your website get?
If I was to become a member what return on investment can you give?
How many sales do your members make as a result of being with The Artisan Food Trail?
How can I be featured in your newsletter?
If you are any of the above mentioned, then yes.
Do you list online food shops?
Do you accept franchises?
Do you accept overseas businesses as members?
Your business must be based and registered in the United Kingdom. We understand that some products (for example, tea, coffee, cacao, olive oil) are not grown in the UK but you may be a UK business selling them.
For Website Visitors
How can I contact you?
Email us at: info@artisanfoodtrail.co.uk
Telephone: 0844 995 9996
What happens to my personal information when I sign up for the newsletter or enter competitions?
I know an artisan producer who should be on your site.
How do I list my food show, festival or farmers' market on your website?
You can submit your information online and list it free of charge. All entries are vetted by an administrator before being included on our website.
Can I buy from producers online?
How do I advertise on your site?
How can I be featured in your newsletter?
Our newsletter focuses on our members and our own output. There will occasionally be items concerning our partners or events we’re working with.
If you are any of the above mentioned, then yes.
My local farmers’ market isn’t listed, what can I do to get it on to the site?
We’d prefer to receive all the information from the ‘horse’s mouth’ to ensure all the details are correct. If you know the organiser of the market, get them to list it for free on our website.
Can I contact any of the producers directly?
Yes of course, that’s why their contact details are on each member’s showcase page. If you want to ask them about their product, they’d be happy to help.
How long has The Artisan Food Trail been running?
How many members do you have?
Why don’t you have thousands of members when there are so many in the UK?
There are several reasons. We’re quite picky about who we work with. We generally wait for potential members to approach us rather than going on a big ‘recruitment’ drive. We believe that food and drink producers would prefer to choose us rather than being badgered into joining.
I own/run a deli, can I join?
If you stock any of our listed members and are making many of your own products, you can become a member.
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond within letting you know whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
Once confirmed we’ll set up a ‘Starter Membership’ account for you where you’ll be able to make your membership payment online, submit your showcase page information and upload photos and logo.
I own/run a café, pub, restaurant, can I join?
If you use/serve any of our listed members’ products and you source the majority of your ingredients within your local area, you can join.
Providing you fit our criteria, it’s easy. First fill in the application form and we’ll respond letting you know whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
Once confirmed we’ll set up a ‘Starter Membership’ account for you where you’ll be able to make your membership payment online, submit your showcase page information and upload photos and logo.
I own/run a cookery school, can I join?
Providing you are based in the United Kingdom, yes you can join.
Fill in the application form and we’ll respond letting you know whether or not you’re eligible.
You will need to submit details about your business, about what you do and what you think makes you a suitable member.
Once confirmed we’ll set up a ‘Starter Membership’ account for you where you’ll be able to make your membership payment online, submit your showcase page information and upload photos and logo.
How do you promote your website?
Do you list online food shops?
We only work with individuals making their own products.
I see you run competitions, could you do this for me?
We are always interested in running competitions. For food or drink specific companies/prizes, we will run competitions with our members only.
Other products that we feel would be of interest to our visitors and have an affinity with our business will be considered. Please contact us if you are interested.
I need to talk to you about your website
Contact us at info@artisanfoodtrail.co.uk
Press, Media, Shows, Partnership & Other Enquiries
I am a member of the press and would like to make an enquiry
I am from a television/radio production company and would like to make an enquiry
I offer social media/photographic/web design/design services, how can we work together?
How do I list my food show, festival or farmers' market on your website?
You can submit your information online here. All entries are vetted by an administrator before being included on our website.
How do I advertise on your site?
How can I be featured in your newsletter?
If you are any of the above mentioned, then yes.
I see you run competitions, could you do this for me?
Other products that we feel would be of interest to our visitors and have an affinity with our business will be considered. Please contact us if you are interested.
I need to talk to you about your website
How can I contact you?
Email us at: info@artisanfoodtrail.co.uk
Telephone: 0844 995 9996
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